James Hardie Preferred Remodeler Simonton Windows Preferred Installer

Frequently Asked Questions

Below, you will find several frequently asked questions. Just click the question to jump instantly down the page to the answer. If you don't see your question asked, Contact HP Exteriors as we're always happy to answer any of your questions! There's no cost. There's no sales pressures. There's just answers.



Entry Doors




HP Exteriors has partnered with James Hardie for its siding repair and replacement.

What is a James Hardie Preferred Remodeler?

HP Exteriors is an official James Hardie Preferred Remodeler. This is an exclusive, "by invitation only," program sponsored by James Hardie Building Products to help homeowners choose a qualified contractor to install their HardiPlank siding. There are less than 40 contractors in Georgia who have been officially awarded a position in this highly coveted program.

Why should I choose an official Preferred Remodeler?

Choosing a James Hardie Preferred Remodeler gives you an extra layer of protection and peace of mind because you know:

  • HP Exteriors' licensing, credit, insurance, and references have been verified by a 3rd party
  • HP Exteriors' installers have been factory-trained by a James Hardie rep (thereby guaranteeing your 30-year James Hardie warranty will be valid).
  • HP Exteriors' projects are regularly reviewed by a Hardie expert.
  • HP Exteriors' works in strong partnership with James Hardie to ensure their siding products are always installed correctly and in accordance with the manufacturer's guidelines.

All of these items are critical checks-and-balances in the remodeling industry.

When building or remodeling a home you have to not only look after your bottomline, but you want a reliable contractor who uses quality materials. HP Exteriors can deliver that. You, as well as we, want the job done right the first time.

How can I verify who is an official James Hardie Preferred Remodeler?

You may contact James Hardie's customer service specialist at 877-336-2339. Ask for Susan Ellis who specializes in the Atlanta and Georgia marketplaces. If you provide her with a company name, she can verify if they are an active, official member of the James Hardie Preferred Remodeler Program.

Additionally, any active member of Hardie's program should be able to show you a current program certificate (dated 2007) with an assigned contractor number.

What should I look for in a HardiPlank™ siding contractor/installer?

Experience and credibility are everything in this industry, and you should ask:

  • Is the contractor properly licensed as a business? HP Exteriors is a registered LLC with the State of Georgia.
  • Does the contractor have liability and workman's comp insurance (ask for proof)? HP Exteriors is fully insured for both liability and workman's comp insurance.
  • Will the contractor guarantee their work? HP Exteriors offers a concurrent 30-year labor warranty that matches James Hardie's 30-year product warranty on HardiPlank siding.
  • Have you verified several references (past customers and suppliers) to get objective opinions about their quality of work, experience and reliability? HP Exteriors provides a current, detailed reference sheet with every estimate.
  • Does the contractor have trained installers who follow the manufacturer's guidelines? HP Exteriors exclusively installs HardiPlank siding and specializes in ColorPlus HardiPlank installation. We only use factory-trained installers who strictly follow James Hardie's installation instructions (Note: In order to have a valid product warranty from James Hardie, your HardiPlank siding must be installed in accordance with the manufacturer's guidelines) .

What should I look for in a siding estimate?

  • Is the estimate based on actual measurements of your home featuring the products you want, not 'guesstimates?' HP Exteriors uses trained project managers (not salespeople) who precisely measure your home and assess the current conditions of your home's exterior. Further, we take detailed photos of your project referencing areas of concern.
  • Is the estimate itemized? HP Exteriors' estimate follows a line-item organization showing costs for each component of your project so you can pick-and-choose which improvements and upgrades fit into your project's scope and budget.
  • Is the estimate comprehensive? HP Exteriors considers the "extras" as part of doing the job right. Our siding replacement costs always include replacing cornerboards, installing a vapor barrier, painting and all the other necessary steps to re-siding your home.
  • What about the fine print? HP Exteriors' estimate is simple and straightforward, concise yet comprehensive. Our contracts are no different. The price is the price—today, tomorrow or two months down the road. We're not in the business of gimmicks, and all of our estimates are no-pressure and hassle-free.

What's involved in re-siding my home?

HP Exteriors begins every project by covering and protecting items not involved in the renovation (such as decks and flower beds). Next we prepare your home to be resided by removing and disposing of the old siding; replacing any damaged/rotted plywood sheathing; and installing a vapor barrier (such as Tyvek).

After the prep work is done, HP Exteriors installs, caulks, pressurewashes and paints your new James Hardie Siding Product (except when using ColorPlus HardiPlank which does not require painting). We re-install lighting fixtures and add PVC mounts to all exteriors fixtures that come in contact with the new siding. Finally, we clean up any debris and leave your home picture perfect.

All of the steps above are necessary, and required by James Hardie for a valid product warranty.

How long will it take to re-side my home?

It generally takes HP Exteriors 5-7 days to complete a project depending on the size of your home, scope of your exterior remodel and weather conditions. "At-A-GLANCE photo series"

What other items are involved with remodeling the exterior of my home?

When renovating the outside of your home, you should think about more than just siding. You'll need to look at window and door trim, columns, soffit and fascia areas gutters or anything else on the outside of your home.

No one wants 97% areas of their exterior finished, that's why HP Exteriors is a full-service replacement contractor. HP Exteriors has trained crews for each of the cornerstones of our business: siding, windows, entry doors, gutter and roofing.

What is "fiber cement" siding (i.e. HardiPlank™)?

Fiber cement siding is a durable, attractive alternative to traditional wood composite, cedar, vinyl, brick or stucco sidings. Combining the look and warmth of natural wood with the durability of fiber-cement HardiPlank resists damage from exposure to humidity, rain, snow and termites. It is dimensionally stable and under normal conditions will not crack, rot or delaminate. Fiber cement siding offers a lifetime of low-maintenance.

How much does is "fiber cement" siding cost?

Re-siding costs vary project to project. Typically, fiber cement siding is:

  • Less expensive than brick.
  • Equal or less expensive than vinyl.
  • Equal or less expensive than hardboard siding.
  • Less expensive than synthetic stucco.

HP Exteriors offers free estimates with a comprehensive project analysis.

How long will HardiPlank™ siding last?

When installed correctly, James Hardie HardiPlank has a 30-year product warranty that is transferable to new owners should you sell your home.

How does HardiPlank™ compare to other siding products?

James Hardie Siding Products make sense - they provide low maintenance, without sacrificing the beauty of wood. Click here to see how HardiPlank compares to vinyl and other wood composites.

Do I have to paint HardiPlank™ siding?

HP Exteriors' estimate always includes painting for standard HardiPlank siding (which comes pre-primed from the factory). In our experience, a quality paint job on primed HardiPlank siding lasts 7-9 years in Georgia. Beware of anyone who says their paint job will last a lifetime. It is unrealistic to promise that a single, exterior paint job will last a lifetime in Georgia's climate; regardless of how good the paint or painter may be.

How can I extend the paint life of my HardiPlank™?

ColorPlus HardiPlank offers the best solution to painting concerns, and the best protection against Georgia's extreme weather elements (such as UV rays). The multi-coat, baked-on, factory application process delivers a beautiful, consistent, finished siding product. Even better, ColorPlus HardiPlank comes with a James Hardie 30-year product warranty as well as a 15-year finish (paint) warranty.

Click here to learn more about ColorPlus HardiPlank.

How can get ColorPlus HardiPlank™ installed on my home?

HP Exteriors specializes in ColorPlus HardiPlank installation. We've completed more ColorPlus jobs than any other replacement contractor in Atlanta. Check out some of our ColorPlus projects in our Photo Gallery.

Isn't it cheaper to paint my home rather than re-side it?

Yes, but that is a shortsighted, "band-aid" approach. Repairing and repainting your home twice generally exceeds the costs of replacing all of your siding once. Replacing your siding is a long-term solution that greatly reduces your exterior maintenance and significantly increases your home value and curb appeal.

According to Today's Homeowner Magazine and Remodeling Magazine, a home in the Southeast can recoup 84% of the investment involved in HardiPlank replacement siding.

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HP Exteriors has partnered with Simonton Windows for its replacement windows.

What are the benefits of replacing my windows?

  • To save on energy costs.
  • To be maintainence-free. (no painting)
  • To update the look of your home, inside and outside.
  • To increase re-sale value of home.

How do you determine when it's time to replace your windows?

Here are some basic tips from HP Exteriors to help you determine if your home would benefit from new, more energy-efficient windows:

Tip #1 - Examine the windows inside and out carefully. Make certain to open and close each window to determine if the windows still operate smoothly. Any windows that need a prop to stay open, are painted closed or are swelled shut, are obvious candidates for replacement.

Tip #2 - Look for condensation inside the glass on double- or triple-glazed windows. If you find any, this could indicate seal failure and the insulating glass unit (or the entire window) may need to be replaced.

Tip #3 - Gently push on the windows. There should be minimal movement or "give" in a sound window. If you detect movement, the window could be posing a safety threat and may need replacing.

Tip #4 - On a very hot or very cold day, check for warm or cool "spots" inside the home near the windows. If you find them, this means the windows are not doing enough to help insulate the home.

Tip #5 - At night, stand outside the windows. Have another person with a small flashlight stand inside the home and "travel" around the perimeter of each window. If the person outside sees areas of light coming through, this is an indication of caulking or seal failure—and probably energy loss—indicating that the windows should be replaced.

What type of windows does HP Exteriors install?

HP Exteriors is proud to offer and install Reflections by Simonton Windows®. Simonton offers a wide range of top-quality, vinyl replacement windows that can be customized with your preferred color, glass, hardware and grid options.

Will HP Exteriors install other windows, not just Simonton windows?

Yes. HP Exteriors is a full-service exterior remodeling company. We offer a flat installation fee and will gladly install windows of your choice.

Why should I choose vinyl windows over other types of materials?

Homeowners who want low-maintenance with their homes appreciate the minimal upkeep needed for vinyl products. Traditional wood windows, which can warp and swell over time in high humidity areas, need regular painting and staining to maintain them. Aluminum windows, which work well in some climates, can pit and chalk in more humid environments (not to mention attract more heat).

Does Simonton Windows have a diverse product line or is it "one-size-fits-all?"

All Simonton windows are custom ordered and installed by HP Exteriors. The options are endless when it comes to creating exactly the look you want. There are multiple window styles as well as glass packages and hardware options.

There are several interior color combinations including white/white, tan/tan, Honey Oak/white and Amber Oak woodgrain with a white or tan exterior.

Simonton offers a variety of grid styles, including colonial grids in flat, sculptured, or shadow bevel-cut glass; diamond grids in flat; prairie or perimeter grids in flat, sculptured or shadow bevel-cut glass are available to personalize the windows for all styles of homes.

What is Low E glass?

In summer months, Low E glass keeps cool air inside while keeping hot air outside, and in winter, Low E keeps warm air in and cold air out. It also blocks up to 84% of the ultraviolet rays, which can fade carpets, draperies and artwork. In addition, the insulating glass unit is filled with Argon gas adding even more thermal efficiency. At HP Exteriors and Simonton Windows® we recognize energy efficiency is a key issue in the comfort and costs of running a home.

How long will it take to install new windows?

The windows installation process involves: removal of your existing windows; the installation of your new Simonton Windows; and, the installation of caps and trim on the outside of your windows. Depending on the number and size of your windows, and the condition of the existing windows and wall structure, it generally takes approximately 1-2 days to install new windows.

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Entry Doors

HP Exteriors has partnered with Therma-Tru to offer a beautiful collection of quality, residential entry doors.

What type of Doors does Therma-Tru have?

Therma-Tru manufacturers a complete line of quality steel and fiberglass entry doors available in 20-Gauge Smooth Steel, 20-Gauge Textured Steel, 22-Gauge Stainable Steel, Fiberglass, and 24-Gauge Smooth Steel.

Therma-Tru offers a wide variety of features as well as several hardware and glass options. Visit Therma-Tru, and you are sure to find a door that matches your needs.

When it comes to entry doors, what is the difference between steel, fiberglass and wood?

Steel entry doors offer heavy gauge steel panels with a high definition embossing that replicates the look of wood. Optional fire ratings are also available. Fiberglass entry doors feature high-pressure moulded panel skins that are smooth or textured to create the appearance of traditional wood. Fiberglass doors are low-maintenance, dent-resistant and can be stained in a variety of colors. Entry door frames are made of wood that's pre-finished or clad for protection.

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HP Exteriors replaces and repairs gutters and downspouts. Additionally, we can install gutter cover systems to eliminate your annual gutter cleaning.

Can you determine if my gutters are damaged?

During your estimate, we can inspect your gutters and report any damage we find. If minor repairs are required, we usually can take care of it. If you need to have your gutters completely replaced, we will include a line-item cost on your siding estimate.

What is the purpose of gutters?

Gutters and downspouts prevent water that falls on the roof from dripping down the sides of the house and collecting near the foundation.

How do gutters get clogged?

Debris that lands on the roof may accumulate in gutters, eventually obstructing water drainage. Leaves are a major source of debris, as well as pine needles, seeds, small branches, small balls or frisbees. If birds perch on the roof, then their dung may add to the accumulated debris.

What happens when gutters get clogged?

If the drainage function of gutters is compromised, water will spill over and drip down the sides of the house. Eventually, this may damage the siding, windows, and doors; and compromise the building seals that keep your house watertight, resulting in water leaks.

How often should gutters be cleaned?

This varies, depending on the environment. Generally, it's a good idea to have gutters checked and cleaned once a year. In houses surrounded by trees, it may be necessary to clean out gutters twice a year.

I don't want to clean my gutters annually, what are my options?

HP Exteriors can install a gutter cover/cap system to block out falling debris or objects. The affordable, durable system we install is called GutterMagic™.

What are the benefits of installing GutterMagic™?

GutterMagic™ stops mosquitoes from breeding in your gutters. The water that sits in your gutters as a result of debris build-up is an ideal place for disease-carrying mosquitoes to breed.

GutterMagic™ protects the value of your home. Your gutters are part of your home's rainwater management system. They help prevent a number of problems such as mold development, structural damage to your deck, foundation or landscape

GutterMagic™ lets you avoid the messy work of gutter cleaning. Scooping out rotting debris from your gutters is a time-consuming, messy and dangerous job.

How does GutterMagic™ work?

To see how GutterMagic™ works, click here.

Can GutterMagic™ be installed on my existing gutters?

Yes, GutterMagic™ can be installed on any existing as long as your current gutters are in good, clean condition.

Do you install sectional or seamless gutters?

HP Exteriors installs seamless gutters. All gutters are either sectional or seamless (or continuous). Sectional gutters are sold in pieces and installed as component systems. All do-it-yourself gutter systems are sectional, though pros install these, too. The sections themselves can be over 20 ft. long each or cut to any size with a hacksaw. Snap-in-place connectors join gutter sections to each other and to downspouts. All sectional systems have end caps, corner pieces and drop outlets for connecting to downspouts. The drawback to sectional systems is that all those seams can eventually invite leaks. Seamless gutters won't leak at seams because there are none; sections join only at inside and outside corners and at downspout outlets. That's why they're the most popular configuration. Seamless gutters, made of aluminum, galvanized steel or copper, are extruded to custom lengths on site using a portable machine.

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HP Exteriors repairs and replaces roofs.

Do I need a new roof?

During your estimate, HP Exteriors can visually inspect your roof and report any damage we find. If minor repairs are required, we usually can take care of it. If you need to have your roof completely replaced, we will include a line-item cost on your siding estimate.

Visit our partner Owens-Corning for tips on determining if you need a new roof.

What type of roofing shingles does HP Exteriors use?

HP Exteriors recommends Owens-Corning's Oakridge PRO 30® AR shingles. This architectural shingle features muted color blends and a subtle single shadow for an understated complement to home exteriors.

Click here to see roofing colors and options check out:

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